Shipping and Packaging
- Delivery may take up to one week after your order is placed. We apologize for any inconvenience and appreciate your understanding.
- Shipping is available to Japan only. If you would like to arrange international shipping, please contact us here.
- We ship all orders via Yamato Transport’s “Kuroneko Yamato” service. To keep your shipping costs as low as possible, we offer three delivery options based on package size and destination:
| Method | Fee |
|---|---|
| Nekoposu (small items) |
¥300 (flat rate nationwide) |
| Compact (small & medium items) |
¥500 (¥800 to Hokkaido, Okinawa & remote islands) |
| Standard (large items or multiple items) |
¥800 (¥1,200 to Hokkaido, Okinawa & remote islands) |
Orders over ¥10,000 qualify for free standard shipping.
[Nekoposu] Delivered directly into your mailbox (no in-person delivery). Ideal for small items—for example, up to two Daily Cloths or three coffee filters per shipment.
[Compact delivery] Hand-delivered. This is intended for multiple purchases when your order exceeds Nekoposu limits (3 or more daily cloths, 4 or more coffee filters), bags, towels, and other items.
[Standard delivery] Hand-delivered. For all other orders and larger items.
We use minimal, eco-friendly packaging and avoid petroleum-based materials wherever possible. Thank you for your understanding.